FAQ
- PayNow
- Credit/Debit Cards (MasterCard, Visa)
If you have submitted a payment, go to <My Accounts – Orders> to see if it has went through. If a payment you made doesn’t show up in your orders, check with your bank to see if the payment was processed. If you’re still having trouble, please email to us @ farfalla@leahinea.com.sg
If your promo code does not work, it may be due to its terms and conditions not met.
e.g.
- Code has expired
- Code has been fully redeemed
- Code is valid for “New Users” only
- Code is valid for specified products only
- Minimum spend has not met for the use of code
If the promo code is valid but isn’t reflected, do reach out to us here for further assistance.
Delivery is only available islandwide (except restriction areas stated below) within Singapore
| Delivery Type | Charges |
|---|---|
| Standard | Free for orders $100 and above
$7.00 for orders below $100 |
| Self Collect
(Pls call before self-collect) |
NIL |
| Staircase Delivery Fee | |
| No. Of Stairs | Charges |
| With lift landing | FOC |
| Higher floor: 1 floor* | $10.00 |
| * Subsequent per floor add $10.00 | |
| 2 floor* | $20.00 |
| 3 floor* | $30.00 |
Disposal charges are depending on the disposal item size.
Cash upon delivery for disposal & stairs charges (pay to drivers directly)
We offer delivery island wide except restriction areas within Singapore.
Below are the additional area with the charges
- Jurong Island – $30.00
- Sentosa – No extra charges
- Changi Airport Cargo complex – deliver to main gate only
- PSA – deliver to main gate only
We are unable to do delivery for these areas:
- P.O. boxes
- Army camps – e.g. Nee Soon Camp
- Any state-restricted zones/ areas.
If you have concerns about the classification of your delivery zone, please drop us a message here.
2-4 working days*
* Extra days required for special request such as change of door direction
12-5pm.
Our delivery team will call you on the day itself before delivery.
If you are unable to commit the time, kindly reschedule a delivery date and time.
We only deliver on Mon-Fri exclude Public Holidays
If you have communicated with our drivers, kindly call the delivery team for updates.
If you have missed our delivery appointments, after 1 unsuccessful delivery attempts, we will wait for customer to contact us before we deliver again. For unsuccessful delivery, our driver will left a note or text you. There will be an additional charges of S$30 for second attempt.
Kindly email or contact our driver to re-arrange a delivery slot.
You may check your delivery status here.
For unforeseen circumstances such as bad weather, heavy traffic, it may cause delay in delivery.
Yes, by creating an account, you will be able to enjoy the following benefits:
- Track your order and review all your past purchases;
- Be notified when new products are launched;
- Save your address and credit card details to make the purchasing process faster;
- Loyalty rewards program that allows you to earn points, redeem rewards and enjoy special perks and experiences (upcoming)
Signing up an account is free!
Unsuccessful login may occur due to the following reasons:
- Incorrect password – Check that you have entered your password correctly. If you have forgotten your password, click here to reset the password.
- Account may be limited due to security reasons such as suspected hacking attempts.
- Technical issue. Update to the latest version and make sure that you’re using a stable internet connection.
For further enquiries, please drop us a message here.
You may contact our customer service @ 6476-6595 or drop us a message here.
We are unable to reserve any stocks for unpaid orders.
Returns must be done within seven (7) working days starting from the day the goods are delivered to you. You may return your products for any of the following reasons:
- You received the wrong item
- Defective Product
Product with original packaging is required. Exchanged or returned product(s) must be in its new and original condition.
- All original accessories
- Warranty card
- Instruction Manual
- Free gift (if any)
*If delivery has taken place, the refund will exclude paid delivery charges, disposal charges, service charges & installation charges.
If your return meets all the requirements above and you wish to proceed with the return, you may call our customer service @ 6476-6595 or drop us a message here.
Please note that if we receive a non-returnable product, we will request you to take back the item without a refund, and any shipping costs incurred are to be borne by you.
We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.
Paid and shipping in progress – unable to change order.
Paid and unshipped order – you may call our office @ 6476-6945 or or drop us a message here to change order.
The order can be cancelled, but only before it is shipped.
Credit Card / Debit Card
The refund will be credited to the card used within 7-14 working days, processing times may take less or more depending on your bank’s process.
PayNow
The refund will be credited to your bank account within 48 hours.
DBS PayLah!
The refund will be credited to your PayLah! wallet within 48 hours.
For customer who purchased from our website directly, it will be auto-registered.
If you have purchased from our retailers, kindly register via here.
A confirmation email will be sent to you.
You may post out the warranty card (Dealer’s stamp is not compulsory however you need to provide purchase proof)
Contact our customer service @ 6476-6595 for quotation.
You can choose to set it as a fridge or freezer. A freezer can works as a fridge.
This feature is designed to prevent ice build-up in the freezer which means you don’t have to manually defrost the ice in the freezer. Save time and effort.
When the frost thickness reaches 5-10mm, defrosting should be carried out.
1) Unplug the freezer and remove the frozen items from the freezer and place it in a cooler to protect the items.
2) Open the door, and remove the frost by a special defrosting shovel when the frost gets soft.
3) Open the drain hole on the bottom and open the drain cover on the outer shell. The frost water will go out through the drain pipe.
4) Wipe off all the frost water, then plug in and switch on the appliance. When the freezer reaches the set temperature put the items back.
It’s normal for a freezer to get warm or hot on the outside when the compressor is running.