1.1. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.farfalla.com.sg (the “Site”).

1.2. We may update this Privacy Policy from time to time.  Subject to your rights at law, you agree to be bound by the prevailing terms of this Privacy Policy as updated from time to time.  We encourage you to check the latest version of this Privacy Policy regularly.

1.3. “Personal Data” refers to data, whether true or not, about an individual who can be identified from that data, or from that data in combination with other information to which the organisation may have access and includes the meaning otherwise as defined in the Act as amended from time to time.

1.4. We hope that this Policy will help you understand the kind of personal data we collect, and how we handle and use any personal data after collection.

By accessing and using this site, your use indicates your agreement to the terms of this Policy. If you do not agree with this Policy, please do not use this site.

2.1. We collect your personal data when you voluntarily provide it to us.

Here are the examples of when we collect your personal data:

• When you make a purchase or service from us;
• When you register for product warranty;
• When you interact with our customer service officers in person, phone call or any other means;
• When you use some of our services including creating an online account with us;
• When you respond to our promotions, campaigns or special events;
• When you send enquiry to us, be included in an email or contact form;
• During CCTV recordings when you visit our premises or photo taking or video recording at events;
• When we receive references from business partners and third parties, for example, where you have been referred by them;
• When we receive information about you from third party social networking services when you choose to connect with those services;
• When you submit your Personal Data to us for any other reasons; and/or
• When we collect your Personal Data by other lawful means.

2.2. Unless permitted by applicable laws, we will not collect Personal Data without your consent.

2.3. You warrant and represent to us that (a) Personal Data which you disclose to us is accurate and complete; and (b) where you volunteer Personal Data of another person to us, that you are authorized by such other person to disclose such Personal Data to us, and that such Personal Data is accurate and complete.

2.4. You shall consult your parent or guardian before giving us your Personal Data if you are under the permitted legal age

2.5. The Personal data we collect depends on the purposes for which we require the personal data and what you have chosen to provide.
This may include your name, address, contact information (e.g. telephone number and email address), photograph, video image and any other information that may identify you or is personal to you.

3.1. Your Personal Data may be collected, used and/or disclosed for the following purposes:

• To verify and process your personal particulars and payments;
• Assisting you with your requests, enquiries and feedback;
• To provide goods and services to you;
• To maintain and improve customer relationship;
• To manage payment, billing, account, credit checks and debt-recovery matters;
• Marketing purposes to send you marketing related materials;
• To carry out market research and customer surveys;
• Administrative purposes, e.g. accounting, record keeping;
• To comply with legal and regulatory requirements;
• To enforce our legal rights and obligations;
• For other purposes for which we have obtained your consent; and
• For any other purposes reasonably necessary, ancillary or related to the above specified purposes.

3.2. Your Personal Data may be disclosed for the purposes indicated above to our officers and employees, third parties, affiliates, service providers, advisors, which include without limitation, the following persons or entities:

• Banks, credit card companies, and payment vendors;
• Debt collection agencies;
• Credit information companies;
• Logistics and courier services companies;
• Our business partners and authorised distributors, dealers or resellers;
• Relevant government regulators or authorities or law enforcement agencies;
• Data intermediaries; and
• Any other party to whom you authorise us to disclose your Personal Data to.

It is your obligation to ensure that all Personal Data submitted to us and retained by us is accurate, not misleading, updated and complete in all respects. Failure on your part to do so may result in our inability to provide you with the products and services you have requested.

To help us maintain the accuracy of your Personal Data, we encourage you to inform us when there are any changes to your Personal Data which you have provided us by communicating with our staff in charge. We will correct or complete your Personal Data as soon and as reasonably practicable. Kindly note that we reserve the right to charge an administrative fee for providing aforementioned services.

We will endeavour to protect your Personal Data in our possession or control against risks of unauthorised access, collection, use, disclosure, copying, modification, disposal or destruction, through reasonable and appropriate security measures.

We strive to ensure that our systems are secure and that they meet industry standards.

To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the Personal Data we collect.

Notwithstanding our security measures for protecting your Personal Data, you acknowledge that no data transmission over the Internet is completely secure and by providing your Personal Data, you are transmitting information at your own risk.

We will retain your Personal Data for as long as you use our products or services and if it is necessarily required or relevant for any business or legal requirements.

Cookies are small bits of data automatically stored in the hard drive of the end user and are commonly used to track preferences in relation to the subject of such website. Our Site may use “cookies” to enhance user experience. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.

Our website and/or services may link to third-party websites and services that are outside our control. For example, we may enable you to share certain materials on the services with others through social networking services such as Facebook. We are not responsible for the security or privacy of any information collected by websites or other services. You should exercise caution, and review the privacy statements applicable to the third-party websites and services you use. To the fullest extent permitted under laws, we cannot be responsible for a third party’s acts, omissions, data policies or their use of cookies nor the content or security of any third party websites, even if linked to our website. Any such liability is expressly disclaimed and excluded.